Job Description

Key Responsibilities:

• Design, develop, and implement ServiceNow FSM solutions and custom applications.
• Configure and customize FSM components such as Work order management, Dispatcher workspace, Dynamic Scheduling, Planned Maintenance, Inventory management, Field agent mobile app, skills, and parts management.
• Develop integrations with third-party systems (ERP, GIS, GPS, etc.) using REST, SOAP, and MID Server.
• Automate workflows using Flow Designer and/or Business Rules, Script Includes, Client Scripts, etc.
• Collaborate with stakeholders to gather requirements and translate them into technical solutions.
• Maintain and enhance existing FSM configurations and functionalities.
• Troubleshoot and resolve technical issues and provide ongoing support.
• Ensure compliance with ServiceNow best practices and platform governance.

Required Skills & Certifications:

• Strong understanding of Field Operations, Dispatching, and Field Technician workflows.
• Experience with ServiceNow Agent Mobile App for FSM.
• Familiarity with ServiceNow integration tools and techniques.
• Understanding of FSM industry use cases (e.g., utilities, telecom, healthcare).
• Excellent communication and documentation skills.
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• Certified Implementation Specialist FSM

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