Job Description

Guest Services Agent

The I Hotel and Conference Center is committed to providing superior guest service in Champaign-Urbana's only facility that is constructed to AAA Four-Diamond standards. The I Hotel and Conference Center is seeking a Guest Service Agent with the following qualities and qualifications:

Responsibilities include (but are not limited to):

• Creates 100% guest satisfaction by offering friendly and sincere hospitality
• Checks guests in and out
• Responds to community and university-related inquiries
• Creates opportunities to maintain repeat-stay guests and good relations between the hotel and new guests
• Provides crisis management in time of guest need
• Provides facility tours
• Attends to guest needs which includes but is not limited to shuttle service, delivery of personal artifacts and all guest requests

Qualifications:

• High level of commitment to exceptional customer service
• Good organizational and time management skills
• Brings a positive energy to workplace
• Works well in a fast-paced high volume work environment
• Excellent communication skills
• Maintaining the superior cleanliness of the facility
• Strong work ethic and attention to details
• Flexible work schedule, available to work weekdays and weekends
• Knowledge and experience in the Champaign-Urbana area
• Competency in computer skills
• Good driving record is necessary
• Some physical labor will be required
• Previous hotel-related experience is not necessary
• Must have valid Drivers License

The I Hotel and Conference Center is located south of the State Farm Center at 1900 S. First Street in Champaign, Illinois.

*Please do not call or drop in to inquire about the status of your application/resume. Thank you for your understanding.

Requirements:

• Valid Driver's License

If you are a dynamic and enthusiastic individual who is passionate about providing exceptional customer service, then we want to hear from you! Apply now to join our team as a Guest Services Agent.

A contemporarily designed property operated to AAA Four-Diamond standard featuring over 125 luxurious hotel rooms and over 70,000 square-feet of conference center space. Immerse yourself in a serene environment where art, nature, and wellness blend seamlessly to create an unforgettable experience.

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