Live Chat Representative (Remote/Home) Job at Highlander Contracting, Raleigh, NC

bk9aaDIyRVlHbnNySXpPMWFFalkvRU9ER3c9PQ==
  • Highlander Contracting
  • Raleigh, NC

Job Description

We are seeking a proactive and customer-focused Live Chat Representative to join our team at Highlander Contracting Company. This role is essential for providing timely and effective support to our customers through live chat interactions, ensuring a positive experience and resolution of inquiries.

Responsibilities

  • Engage with customers via live chat to address inquiries, provide information, and resolve issues efficiently.
  • Maintain a high level of professionalism and courtesy in all interactions.
  • Document customer interactions and feedback accurately in the system.
  • Collaborate with team members to improve service processes and customer satisfaction.
  • Stay informed about company products and services to provide accurate information to customers.
  • Monitor chat metrics and strive to meet performance targets.

Qualifications

  • High school diploma or equivalent.
  • Strong written communication skills with attention to detail.
  • Experience in customer service or support roles, preferably in a remote setting.
  • Ability to handle multiple chats and prioritize effectively.
  • Proficient in using live chat software and other relevant tools.
  • Ability to work independently and as part of a team.

If you are committed to delivering exceptional customer support and possess a strong work ethic, we invite you to consider this opportunity to join Highlander Contracting Company as a Live Chat Representative.

Job Tags

Similar Jobs

Gpac

Job Opportunity: Dermatologist/Mohs Surgeon Job at Gpac

Job Opportunity: Dermatologist/Mohs Surgeon Are you a skilled Dermatologist/Mohs Surgeon looking for an opportunity to thrive in a well-established and reputable dermatology practice? We are seeking a Board-Certified Dermatologist and Mohs Surgeon to join our team. This... 

McDonald's

General Manager Job at McDonald's

 ...restaurant owned and operated by an independent franchisee and not McDonalds USA. This franchisee owns a license to use McDonalds logos...  ...retail. You must be 18 years or older to be a manager in our corporate owned and operated restaurants. Additional Info Along... 

National Safety Apparel

2nd Shift Sewing Machine Operator Job at National Safety Apparel

 ...Reports To: Sewing Supervisor Direct Reports: None FLSA Status: Non-Exempt Employment Type: Full-Time Position Overview: Responsible for producing work in a TSS sewing team-based cluster, in accordance with NSA and TSS guidelines. Essential Job Functions... 

Price LeBlanc

Service Advisor Job at Price LeBlanc

 ...continue to exceed our customers expectations with award-winning service and customer satisfaction. It is our goal to continue to be...  ...Technician and works alongside the Call Center to provide the ultimate customer service. The Service Advisor is responsible for bringing... 

Efinity Mortgage

Compliance Manager Job at Efinity Mortgage

The Compliance Manager is responsible for developing, implementing, and overseeing the companys compliance management system to ensure...  ...federal, state, and investor regulations governing the residential mortgage industry. This role safeguards the companys operations by...